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5.0

I know this is is a waste of my time due to seeing that none of the issues has been resolved by AE! But I will say this I don't and won't stop here!

I will be heard and they will loose my business! I went into the Village at Sandhill American Eagle location on 1/28/2016. I wanted to pick up a sweater due to the 75% off sale they was having (which is not often)! I found a pair of jeans as well, went to check out and let the cashier talk me into the BOGO 50% off on the jeans.

So I goes back in search for another pair that I didn't already have. Get's back to the register and changed me mind several times due to not knowing if I already purchased the jeans or not. So I know, that's okay because I think I have these and I'm ready to go, so I'll just stick with what I have. Cashier tells me oh don't worry if you already have these then bring them back and exchange them for a different pair.

So I went against my gut feeling! Got the jeans! I already had them! Went back into the store, the same cashier was there and tried to charge me $28 for exchanging the jeans out for another pair at the same price and tells me I can go get another pair for 50% off!

Are you kidding me! Then she tells me that because I;m not exchanging sizes for the same exact jeans I have to do it over! After she told me 2 days prior I could come back and exchange them if I already had them! Now mind you, I've done this before at the harbison location with no problem!

But now there is! And it's on there receipt! They are robbing their customers! So not only did the rep lie to me in my face and then tell me it musta been some kind of understanding!

They are also double charging their customers if they have an exchange for something that's not worn, etc... As much money as I have wasted with this company! IT WILL NEVER HAPPEN AGAIN! I post on every social media page and tell all my family and friends that I took there!

Their name will be ran through the mud when I finish! And this website will also be posted along with others showing that no issues was addressed or resolved!

Reason of review: Poor customer service.

Location: Columbia, South Carolina

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